Exclusions
For further information
- Phone: +61 7 3224 4564
- responsiblegambling@treasury.qld.gov.au
The new laws governing exclusions commenced on May 1 2005. These laws are encompassed within the Gambling Legislation Amendment Act 2004.
Exclusions offer the option of banning a patron from specific gambling providers, gambling products or services.
Exclusion provisions are aimed at supporting patrons who are, or who are at risk of, engaging in problem gambling behaviours.
An exclusion can be either:
- Requested by a patron (self-exclusion); or
- Directed by a gambling provider (venue-initiated exclusion).
It is the responsibility of all gambling providers under legislation to actively enforce exclusion procedures with patrons. Gambling providers are obliged to provide assistance to patrons who present for self-exclusion and to follow through with the exclusion process.
Gambling venues have a number of required forms and documents that must be referred to when undertaking an exclusion.
Key features of the laws are:
- a duty is created for gambling providers to exclude a patron when the patron requests to be self-excluded.
- the legislation gives gambling providers the authority, but not a duty, to initiate exclusions (venue-initiated exclusions)
- penalties can be imposed on gambling providers, employees and patrons for not complying with the legislation.
- contact details of counselling services will be provided to patrons who are excluded.
- venue initiated exclusions will remain in place for five years unless a written application is made to the venue and the gambling provider agrees to revoke the order. Applications can only be made once in any twelve month period.
- self-exclusions remain in place for five years and cannot be revoked within 12 months of first being initiated, unless a revocation order is submitted in the 24 hour cooling off period.
- with the permission of the patron, the gambling provider may, as a condition of re-entry, actively monitor identified problems against agreed risk indicators.
- when a gambling provider decides to exclude a person or refuse an application for re-entry by an excluded person, the person may make an appeal to a Magistrates Court.
- Gambling providers are required to keep a register of exclusions.
- Gambling Providers will be required to send periodic reports to the Queensland Office of Gaming Regulation on exclusions notices, orders and directions, and revocation notices.
- Gambling Providers will be required to notify the Office of Gaming regulation as soon as practicable of any contravention of orders and directions.
Last reviewed 2 June 2008
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