Complaints
For all enquires or issues refer to the Contact Us page.
If your local venue is not demonstrating their commitment to responsible gambling what can you do?
In the first instance you should ask to speak to the venue manager and/or the Customer Liaison Officer to discuss your concerns.
If you don't feel that the issue has been resolved to your satisfaction you can:
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Contact the peak industry body to discuss any issues you might be encountering with the venue.
Contact phone numbers are:
Clubs Queensland (07) 3252 0770
Queensland Hotels Association (07) 3221 6999
Casinos - Treasury, Brisbane 1800 506 889
Jupiters, Gold Coast (07) 5592 8100
Jupiters, Townsville (07) 4722 2333
Reef Casino, Cairns (07) 4030 8888
UNiTAB (07) 3637 1500
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You can also contact the Queensland Office of Gaming Regulation to lodge a complaint about a specific venue:
Phone (07) 3224 4564
Freecall 1800 064 848
Email responsiblegambling@treasury.qld.gov.au
Last reviewed 23 July 2008
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